Frequently asked questions
Answers to your questions about buying, ordering, delivery and warranty.
Buying
Can I order entirely online?
Yes. Choosing the bike, quote, electronic signature, deposit, registration and delivery are all handled remotely: you receive every document by email and track your order from your customer area. No visit to the workshop is required.
Are used bikes inspected?
Every used bike undergoes a full workshop inspection: brakes, transmission, tyres, suspension, electronics, corrosion. The report is handed to you together with the service book and the list of work carried out before the bike was put up for sale.
Is the displayed price negotiable?
Our prices are set as fairly as possible after studying the market and include full preparation. We do not apply last-minute discounts: what is advertised online is what appears on the quote.
Delivery
What are the lead times?
An available vehicle is ready for collection 48 hours after payment of the balance, the time needed for registration. For home delivery, allow ten working days in mainland France.
Do you deliver to Corsica and overseas territories?
Flatbed truck delivery covers mainland France. For Corsica and the overseas departments, we arrange transport to the port and send you a personalised freight forwarder quote.
Is registration included?
Yes. We handle the registration application, including the change of owner for used bikes. Regional taxes and any malus remain payable by you and appear separately on the invoice.
Warranty
What does the 12-month warranty cover?
It covers parts and labour on the engine, gearbox, final drive, electrical system and brakes, with no mileage cap. Wear parts — pads, tyres, chain, filters — are excluded.
Can I have my bike serviced elsewhere?
Yes, the warranty remains valid as long as servicing is carried out by a qualified professional, at the manufacturer’s intervals, with parts of equivalent quality and a supporting invoice.
Is the warranty transferable?
The commercial warranty stays with the vehicle if it is resold to a private individual, for the remaining term. Simply send us the name of the new owner.
Can't find your question? Write to us, we reply within one working day.